- Are all items hand made?
- Yes all items are hand made by us in South London in the UK using low tech, hand crafted techniques. Low impact for the environment.
- When are items dispatched?
- Items are dispatched as soon as possible, usually within 2 days of order. Any made to order item is within two weeks. If you require an urgent delivery please contact us when ordering and we will do our best to meet your requirements.
- What method is the postage in UK?
- All items are shipped by signed for delivery within the UK if item is over £10. Anything over £50 is special delivery. Additional items are charged at £0.50 per item after.
- Do you ship overseas?
- Yes of course. We send international signed for delivery for items over £10. Postage costs are all one rate, and when you are at the checkout/paypal you select everywhere else and it will give you a cost for your item as they differ. Any additional items are charged at £0.50 per item.
- I dont want to pay with Paypal or a credit card, how can I pay?
- 1.If you dont want to use Paypal you can write a cheque. Dont go through the checkout, email firstname.lastname@example.org with your order and we will let you know what to do from there. The cheque will need to clear before items will be sent. Or 2. We can call you and take most debit/credit card details over the phone directly. Payments taken will be instant and will come out of your account reading uncommonly beautiful recycled accessories. Again dont go through the checkout, email email@example.com with your order and leave a telephone number to contact you. (UK only)
- Any problems/questions?
- If you have any problems with the checkout for example, or any questions about the products or anything else please email through the contact section in “help” We really are here to help and will reply to any emails right away!
- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
As a Company policy we do not give a refund for any item, but we do offer a credit note for product value. When items are faulty we will repair. In the case of a faulty item we need proof of fault as well as proof of purchase before offering a free replacement. Any questions please contact us and we will be happy to help.